FAQ

What is the return and cancellation policy?

• All sales are final and cannot be canceled once your order is submitted.
• Make sure to review your purchase carefully before submitting your order to ensure that quantities, sizes, and addresses are correct. We are not able to edit these details after the order is confirmed.

When will I receive my order?

• If you ordered an in stock item (such as enamel pins, stickers, sofubi or resin figures) your order should ship within one week from the time it was placed. During the holiday season shipping times may vary.
• If you ordered a tee-shirt from us, times will vary as these are made via a third-party printer. This ship date is an estimated time and may change so please be sure to know that as quickly as it goes out, we will update the tracking for you!

What do I do if I never received my order?

• Please fill out the contact form with your order number and we'll be sure to track it down for you!

How do I make changes to an order I’ve already placed?

• We cannot edit addresses unless the order contains a pre-order product. 
• Quantities, products, and sizes cannot be changed after the order has been placed.

Why was my ordered cancelled?

• We reserve the right to cancel any orders that we find being resold, were fraudulently acquired, or purchased over the order limit.
• We may cancel all orders from an individual and restrict future purchases because of those actions.

How do I make sure I order the right size?

• All of our apparel has a sizing chart in the description of the product. Please refer to the chart for all sizing info.

What should I do if my question isn’t answered here?

• If you have any other questions be sure to fill out the contact form at the bottom of our website and we'll respond within 2-3 business days.